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New Policies Regarding Scheduling

Due to increased demand on the veterinary profession and extended wait times for veterinary services, we are implementing changes to some types of appointments.  Last minute cancellations and no-shows hinder our ability to help other pets who need our care, therefore the following new policies are in place:
-If multiple pets are being scheduled back-to-back, a $51 deposit is required for each of them.
-Existing/active clients who schedule multiple-pet-visits, will be required to pay a single deposit of $51, as long as there isn’t a history of no-show appointments in their file.
-This policy is in effect for appointments scheduled via telephone, email, or through the online portal.
-As long as the appointment is kept, the $51 deposit goes toward the visit, which currently covers the cost of the Office Call/Examination.
-If the appointment is canceled/rescheduled with at least 24 hours’ notice, the deposit is transferable to the rescheduled date.
-If the appointment is canceled with at least 24 hours’ notice, but is not rescheduled, the deposit can be returned.
-If the appointment is canceled with less than 24 hours’ notice, or a no-show occurs, the $51 deposit is lost.
Thank you for your understanding. We are hopeful that these changes will allow us to serve the pets in our community more efficiently. 

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